Tony King took the helm of Jake’s Heating & Cooling from his father Tommy six years ago, but it wasn’t until this year that he really shook things up when he switched the company from manual paper operations to a complete software solution.
By using software, Jake's Heating & Cooling was able to run much more efficiently and almost instantly increase their average ticket 27% and gross profit 10%.
To grow their business efficiently and quickly, The Eco Plumbers reinvented their business strategy by putting data at the core of its decision making.
By optimizing their products and services, tracking all techs' sales numbers, and discovering trends they were able to increase revenue 60% in just one year (comparing their first quarter after going live with ServiceTitan to the same quarter one year later).
Before we say adios to August, we're proud to share with you our Rookie of the Month: Home Climates.
Our August Titan of the Month, Penguin Air & Plumbing, has a clear mission that can be felt at all levels and in all areas of its business: provide professional and personal service.
We at ServiceTitan share those principles and are proud to see the Penguin team using our software to help them maintain their high standards of service and see exceptional growth along the way!
Take a look below and find out how Penguin Air & Plumbing has been using ServiceTitan to accomplish both:
Summer is the busiest season for HVAC companies.
The good news?
You can make them feel that way by delivering an awesome customer experience out in the field.
So how do you do that? Register for our joint webinar with ReviewBuzz, Crafting an Awesome Customer Experience: A Conversation with Home Services Companies, and let your peers explain. Representatives from three home services companies will share best practices, stories, and tips on how to create a winning experience and delight customers.
Date: Thursday, August 4th @ 10am PT / 1pm ET
- Aaron Gaynor of The Eco Plumbers
- Tyson Freeman of Lee’s Air Conditioning, Heating and Building Performance
- Geno Caccia of James Caccia Plumbing
In this 60-minute session, you'll learn:
- How your peers train their teams to deliver a stellar customer experience
- How to use data to gauge success with customers
- How to motivate technicians to go the extra mile
Service agreements (or memberships) have become an invaluable part of business for home services companies. These agreements carry tangible benefits for companies and customers alike. But without a management system in place for service agreements, they can become quite cumbersome to manage. So how do you ensure that both the business and the customer benefit from such an arrangement?