How one company unlocked ServiceTitan’s features to streamline its operations, improve its customer service, and finally say goodbye to one of its biggest obstacles: mountains of paperwork.
Launched in March 2017, Titan Score was built by our Customer Experience team to help customers capitalize on ServiceTitan's comprehensive business solution. The program compiles a company's existing performance metrics into seven actionable, dynamic business practices. When these practices are applied, a company’s Titan Score goes up—indicating that they are getting the most out of their ServiceTitan platform.
To learn how to use Titan Score, we spoke with Ryan Burghardt from Greener Solutions—the first person ever to achieve a perfect 100 Titan Score. Below, Ryan tells us how he reached that perfect score and how Titan Score helps his company compete in the Central Valley’s cutthroat HVAC market.
Now that it's officially fall, we are falling for our September Titan of the Month, Raynor Electric!
Kerri Raynor and her team are ServiceTitan veterans, having gone live back in the start of 2014. Since then, they have seen monumental growth as a whole as well as in their adoption of all that ServiceTitan has to offer, especially the customized features for Nexstar members.
Our August Rookie of the Month, Rub-A-Dub Plumbing, has only been live on ServiceTitan for 6 months, but they’ve already seen the benefits of being on the cloud. Ginny Rivers and her office team Lindsey, Tina, and Liz have jumped headfirst into ServiceTitan and are already utilizing some of our best features to push their company to new heights.
See how they are using paperless invoicing, the dispatch board, and much more to grow their revenue and increase their customer experience in field and over the phone.
Best Service started serving the Orange County area as a two man Electrical shop, taking service calls out in the field on a cell phone. However, owner Brian Vardiman saw a chance to help even more people by expanding to HVAC and Plumbing. With a growing team in the office and out in the field Brian knew he needed something more to help run his business, so he turned to ServiceTitan.
In the three years they have been on ServiceTitan Best Service has seen impressive growth and has reaped the benefits of ServiceTitan’s cutting edge features. We could not be more excited to continue to watch their growth year after year.
Our June Rookie of the Month, Shanklin Heating and Air Conditioning, may be new to ServiceTitan, but they're far from rookies in the HVAC industries. Founded by owners Derek and Kip's grandfather in 1960, they have been serving the Canton, OH area for three generations.
Derek and Kip, along with the help of their Operations Coordinator, Tiffany, dove head first into adopting the many features of ServiceTitan, and in just four months, they are already seeing a return on their efforts. See where ServiceTitan is making a difference for them below.
Brothers Tyler and Travis Ringe were born and raised in the trades, and in 2008, they decided to branch out on their own with ProSkill Plumbing, Heating & Air just outside of Phoenix, AZ.
Their mission was to start a company that filled all the gaps in service that they observed in their years of experience and to do so at a reasonable cost to their customers. This is why they knew ServiceTitan was the right software for them because it would help them to accomplish their goal of making customers for life. See how they're using ServiceTitan to turn first-time customers into repeat ones below:
Our April Rookie of the Month is known around the office for doing big things!