For our first Titan of the Month of 2017, we're looking to an old friend: Rosenthal Plumbing. David Rosenthal was among the early adopters of ServiceTitan, and over the past few years, we've had the joy watching each other grow.
Based in Central California, David Rosenthal and his team have seen how cloud-based ServiceTitan is helping them to fulfill their 24/7 on-demand service promise. Even more, he's used various features to personalize his relationship with his customers while also growing his business.
We can't say goodbye to 2016 without sharing our December Rookie of the Month: Monkey Wrench Plumbing Company!
Just a stone's throw away from ServiceTitan headquarters in Los Angeles, Joe Wachtel made the switch to ServiceTitan this past summer. Since then, he has streamlined his workflows in the field and the office and opened up his team's bandwidth to handle double the business. Read below to see how he's been able to accomplish so much in just five months:
By Expanding Their Technicians' Ability to Engage Customers, Tiger Plumbing, Heating, Air Conditioning, & Electrical Services Increased Revenue 26% in Their First Year with ServiceTitan
Owner Jeff Gamblin was no stranger to digital solutions for his family-run, Collinsville, IL business, and when it came time to move from paper to cloud-based management software, ServiceTitan was the best choice because it’s a “complete solution not only for the office side but also the mobile side.”
Before turning to ServiceTitan, Tiger Plumbing, Heating, Air Conditioning, & Electrical Services was already using software solutions to cover some of their operations, but it wasn’t perfect.
“We were using paper invoices that technicians would carry around,” Jeff explains. “So they'd go to customer’s homes with their paper price book, paper invoices and all of their other paper materials. Basically, it was overwhelming for the technicians and as you can imagine the homeowner as well.”
By Going Paperless, Absolute Plumbing Has Streamlined Its Billing Practices & Found New Ways to Connect with Customers
To keep up with the changing industry, the Concord, CA plumbing company knew it had to embrace new technology, and the switch to ServiceTitan gave Absolute Plumbing and Drain more benefits than they imagined.
In transitioning to a paperless system Jef Bryant, of Bryant Electric Services, chose ServiceTitan to improve bookkeeping practices and better coordinate CSR and technician performances. In doing so, he was able to grow both the size and success of his family’s business.
We’re excited to announce our new partnership with Profit Rhino, an easier way to build visually enhanced price books for ServiceTitan.
When he started Do It Right Plumbers, Edan Bar-Lev was adamant about starting on ServiceTitan after looking at other software solutions, which all seemed "paper thin."
Tyler and Megan Jolly have been running Jolly Heating & Air Conditioning for years without a hitch, but they discovered new opportunities for exponential growth with modern software.
Before implementing ServiceTitan, they couldn't determine what jobs were most profitable, where they were losing money, and if their ads were seeing a positive ROI.
Tony King took the helm of Jake’s Heating & Cooling from his father Tommy six years ago, but it wasn’t until this year that he really shook things up when he switched the company from manual paper operations to a complete software solution.
By using software, Jake's Heating & Cooling was able to run much more efficiently and almost instantly increase their average ticket 27% and gross profit 10%.
To grow their business efficiently and quickly, The Eco Plumbers reinvented their business strategy by putting data at the core of its decision making.
By optimizing their products and services, tracking all techs' sales numbers, and discovering trends they were able to increase revenue 60% in just one year (comparing their first quarter after going live with ServiceTitan to the same quarter one year later).