ServiceTitan blog

July Rookie of the Month

Our July Rookie of the Month is not only new to ServiceTitan, but also to the home services industry, having been founded just two and a half years ago.
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Webinar: Crafting an Awesome Customer Experience

Customers are the lifeblood of your service company.  You know how important they are to you, but is that reflected in the service you provide? They don’t want to feel like they’re just numbers to help you hit your revenue goals — customers want to feel valued and appreciated.

The good news?

You can make them feel that way by delivering an awesome customer experience out in the field.

So how do you do that? Register for our joint webinar with ReviewBuzz, Crafting an Awesome Customer Experience: A Conversation with Home Services Companies, and let your peers explain. Representatives from three home services companies will share best practices, stories, and tips on how to create a winning experience and delight customers.

Date: Thursday, August 4th @ 10am PT / 1pm ET

Panelists:


  • Aaron Gaynor of The Eco Plumbers
  • Tyson Freeman of Lee’s Air Conditioning, Heating and Building Performance
  • Geno Caccia of James Caccia Plumbing

In this 60-minute session, you'll learn:


  • How your peers train their teams to deliver a stellar customer experience
  • How to use data to gauge success with customers
  • How to motivate technicians to go the extra mile

Register Now

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July Titan of the Month

Our July Titan of the Month, Topline Heating Cooling Plumbing Electric, has been keeping the Windy City extra breezy with their HVAC solutions since 1999.
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How to Manage Your Memberships Like a Boss

Service agreements (or memberships) have become an invaluable part of business for home services companies. These agreements carry tangible benefits for companies and customers alike. But without a management system in place for service agreements, they can become quite cumbersome to manage. So how do you ensure that both the business and the customer benefit from such an arrangement?

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Ever Wonder Where Exactly Your Techs Are?

Tiger Plumbing, Heating, Air Conditioning and Electrical Services used to have to guess where its technicians were at any given time. That was before Tiger enlisted the joint services of ServiceTitan and TomTom Telematics.

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Behind the Curtain: Designing A Mobile App for Home Services


Rob Simon draws a quick sketch on the whiteboard during the Mobile 2.0 design process.

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The Perfect App for Your Service Business

Big news from ServiceTitan today — Mobile 2.0 is out! We’ve been hard at work finishing those last sprints, listening to customer feedback, and fine-tuning our platform to ensure that it can help businesses in the home services space thrive and delight their customers.

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May Rookie of the Month

For our May Rookie of the Month, we're going under the knife with The Drain Surgeon, a company relatively new to ServiceTitan based in Augusta, GA.
 
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Using Software to Convert Calls into Cash

In case you missed it, ServiceTitan's CEO Ara Mahdessian was featured in a recent article from ACHR News. The story focuses on how software can help improve call conversion rates. Read the full story, "Using Software to Convert Calls into Cash," here.

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May Titan of the Month

Our May Titan of the Month takes us to the City of Brotherly Love with Joseph Giannone Plumbing, Heating & Air Conditioning.

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